Return

The return is the responsibility of the customer and can be made within 14 days of receiving the product. PLEASE NOTE: Please make sure the products are in the same condition you received them. Each product must include all labels, envelopes and/or original boxes present at the time of delivery. The original box is considered an integral part of the product itself, it must not have been damaged and/or altered in any way, nor used as the only external packaging. RETURN PROCEDURE Send an email via the contact page of our website indicating the reason for the request and the order number; Wait for the confirmation email, in which we will send you all the information to make the return; Prepare the package and make sure that the box has the robustness characteristics suitable for shipping; If we receive the item after 14 days of shipment no refund will be made. PLEASE NOTE: the refund is made following verification and relative integrity of the product and the box. Shipping costs for returns are the responsibility of the customer. The destination address for the return is the following: SP Martina Franca, KM 0/500 72017 - Ostuni (BR) Returns that are not authorized or that do not comply with all the conditions will be rejected and the customer will be notified accordingly. For all aspects not specifically expressed, the European legislation for distance trading applies. REFUND TIMES The refund is made as soon as the return arrives at our warehouse and receives the conformity check. The refund is made using the same payment system used by the customer.